iSkySoft products as a rip off!
Okay if you are looking for video conversion software to windows or Mac don't buy ANYTHING From ISkySoft! They have lousy support, the web site says you can get a refund within 30 days of purchase this is a flat out lie! They send you to their refund policy that contradicts that statement! Basically they are ripping everyone off! DON"T EVEN VISIT THEIR SITE! There customer support is the worst, they cut and paste the same responses over and over! They clam they can handle DRM files (under Windows version) and convert them. Nope! lies and MORE Lies...
Product Name: iSkysoft iMedia Converter for Mac Order Number: 284852 Created: 2009-03-27 00:23:09
Subject: Please I want a refund
I was under the impression that this application could convert movies purchased via iTunes into DVD's, it does not work. That is why I purchased the product. Since it can't do what I need it too do please refund my purchase.
Author : glenn@glennthomas.us Created: 2009-03-27 11:19:59
wow you can cut and paste the same message... I did not do a free trial.. so again thanks for your poor CUSTOMER SERVICE!!!!!!!!!!
Author : glenn@glennthomas.us Created: 2009-03-27 10:38:32
Then if that is your stance, fine but you won't like what I will be blogging about your products.. your site is not clear.. I have several of your other products that I am removing as well. Thanks for nothing... iSkysoft your stuff is CRAP! I spent over 100.00 on your junk, and currently testing your beta software for MAC. Not any longer.. Good luck you will never get another piece of business...
Author : Kevin Created: 2009-03-27 02:31:04
Hi, Thanks for contacting us.
Generally , If the video is purchased from iTunes , they will be strictly protected with DRM , which is designed to prevent the video from being re-edited . And our program could not deal with them due to the strict DRM protection .
Also , our website has stated clearly that the video with DRM protection is not supported . please have a look at our website . Thank you !
And here is our refund policy, http://www.moviesmac.com/support/refund-policy.html. Please have a look at it. may I ask have you tried the free trial before purchasing ? if so , you will find that the videos purchased from iTunes are not supported . And I am afraid that the request for refund is really difficult to be passed . Sorry about that !
Best regards!
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http://www.moviesmac.com
Rating Stars:
Product Name: iSkysoft iMedia Converter for Mac Order Number: 284852 Created: 2009-03-27 00:23:09
Subject: Please I want a refund
I was under the impression that this application could convert movies purchased via iTunes into DVD's, it does not work. That is why I purchased the product. Since it can't do what I need it too do please refund my purchase.
Author : glenn@glennthomas.us Created: 2009-03-27 11:19:59
wow you can cut and paste the same message... I did not do a free trial.. so again thanks for your poor CUSTOMER SERVICE!!!!!!!!!!
Author : glenn@glennthomas.us Created: 2009-03-27 10:38:32
Then if that is your stance, fine but you won't like what I will be blogging about your products.. your site is not clear.. I have several of your other products that I am removing as well. Thanks for nothing... iSkysoft your stuff is CRAP! I spent over 100.00 on your junk, and currently testing your beta software for MAC. Not any longer.. Good luck you will never get another piece of business...
Author : Kevin Created: 2009-03-27 02:31:04
Hi, Thanks for contacting us.
Generally , If the video is purchased from iTunes , they will be strictly protected with DRM , which is designed to prevent the video from being re-edited . And our program could not deal with them due to the strict DRM protection .
Also , our website has stated clearly that the video with DRM protection is not supported . please have a look at our website . Thank you !
And here is our refund policy, http://www.moviesmac.com/support/refund-policy.html. Please have a look at it. may I ask have you tried the free trial before purchasing ? if so , you will find that the videos purchased from iTunes are not supported . And I am afraid that the request for refund is really difficult to be passed . Sorry about that !
Best regards!
-----------------------------------------
http://www.moviesmac.com
Rating Stars: